Knowledge Base

    How to view conversation history?


    Akash Kumar

    1 min read

    Published on Oct 08 2021 | Last updated on Oct 08 2021

    Follow the steps below to view the conversation history:

    1. Go to your Livechat dashboard and click on the Conversation History icon in the navigation menu.���
    2. You will be redirected to the Conversation History section where you can view all your past conversations. ���In the conversation history section, you can view the conversation Date and Time, Session ID, Visitor Name and Email, Chat status, Type (Paid or Trial), Feedback, and Chat Transcript.




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