Knowledge Base

    How to download a chat transcript?


    Akash Kumar

    1 min read

    Published on Oct 08 2021 | Last updated on Oct 08 2021

    Follow the steps below to download a chat transcript:

    1. Go to your Livechat dashboard and click on the Conversation History icon in the navigation menu.���
    2. You will be redirected to the Conversation History section where you can view all your past conversations. Under the Action column, click on View Transcript.���
    3. Your chat transcript will appear in the right panel. Now, click on the 3 dot icon.���
    4. Click Download to download the chat transcript to your system.




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