Knowledge Base

    How to ban a user?


    Akash Kumar

    1 min read

    Published on Oct 08 2021 | Last updated on Oct 08 2021

    Follow the steps below to ban a user:

    1. Go to your Livechat dashboard and on the left panel, you will see the Ongoing and Incoming Conversation menus. ���
    2. Under Ongoing Conversation, select an ongoing chat.���
    3. Click on the 3 dot icon in the top right of the Chat panel.���
    4. Select Ban User from the options.���
    5. Add a note and/or select the checkbox to ban the user IP as well. Once done, click on the Ban button.���




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