How To Add An Agent To A Chat?

Follow the steps below to add an agent to a chat:

1. Go to your Livechat dashboard and in the left panel, you will see the Ongoing and Incoming Conversations menus. ���
2. Under Ongoing Conversation, select an ongoing chat.���
3. Click on the Add User icon on the top right of the Chat panel.���
4. You will see the list of agents. If you want, you can also search for the agent. Select agent(s) you want to add to a chat.���
5. Once you have selected the agent, click on Done.