Akash Kumar
1 min readPublished on Oct 08 2021 | Last updated on Oct 08 2021
Follow the steps below to transfer a chat to an agent:
1. Go to your Livechat dashboard and in the left panel, you will see the Ongoing and Incoming Conversations. ���
2. Under Ongoing Conversation, select an ongoing chat.���
3. On the top right of the Chat panel, click on the 3 dot icon.���
4. Select Transfer from the options.���
5.In the right panel, you will see the list of online agents. Select agent(s) you want to transfer the chat,6.Click on the Transfer button.
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